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01403 337 115

Privacy Policy

Your privacy matters deeply to us, and we are committed to protecting it. Our Privacy Policy explains in detail how we collect, use, and safeguard your personal information. We believe in transparency and want you to feel confident in how we handle your data

Privacy Policy / Cookies

Acre Mortgages Limited is committed to protecting your privacy. This Privacy Policy sets out how Acre Mortgages Limited handles data which identifies you.

About Us

Acre Mortgages Limited whose registered office is Acre Mortgages, Solo House, London Road, Horsham, RH12 1AT

Acre Mortgages Limited is an Appointed Representative of The Right Mortgage Ltd, which is authorised and regulated by the Financial Conduct Authority.

We are committed to protecting your privacy. This Privacy Policy forms part of our legal information and sets out how we handle data which identifies you. If you have any queries concerning your personal information, please contact us at email address info@acre-mortgages.co.uk

Data controller

Acre Mortgages, Solo House, London Road, Horsham, RH12 1AT

01403 337 115

info@acre-mortgages.co.uk

When we can withhold information

There are some situations when organisations are allowed to withhold information, for example if the information is about:

  • the prevention, detection or investigation of a crime
  • national security or the armed forces
  • the assessment or collection of tax
  • judicial or ministerial appointments

Who to contact if they aren't happy with response to Subject Access Request

If you are unhappy with our response to your Subject Access Request or if you need any advice, you should contact the Information Commissioner's Office (ICO).

What to do if you have a complaint:

If you wish to register a complaint, please contact:

In writing The Right Mortgage, St Johns Court, 70 St Johns Close, Knowle, B93 0NH or by phone 01564 732744

A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Rights of the User

The Data Protection Act gives you the right to find out what information organisations stores about you.

You can write to the organisation and ask for a copy of the information they hold about you. The organisation is legally required to give you a copy of the information they hold about you if you request it.

Data Protection Information

We are registered under the Data Protection Act 2018 and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner's website at www.ico.org.uk.

Information gathered and its use

We receive and store any information you enter on our website, or give us in any other way, for example during a meeting. We use your contact details to communicate with you, we may also use your information to send you news about our products and services or those of other carefully selected companies which we think may be of interest to you.

We may contact you by post, email, telephone or fax for these purposes. If you do not want to receive such communication you can opt-out during registration, by emailing us atinfo@acre-mortgages.co.uk, or by following the unsubscribe instructions on the email. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

On Registration

When you use the site, we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

Site monitoring

When you use the site, we anonymously record the details of the pages you look at, but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.

Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:

  • to protect against unauthorised access to your log in details;
  • if you open more than one browser of the same type whilst using the website, to remember to close down all browser windows when you finish.
  • if you share a computer with someone else or use a public Internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer's memory is lost.

Disclosure for legal and regulatory reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law or by a regulatory authority.

Links to third party sites

Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

Cookies

A cookie is a small file which is placed on your computer's hard drive. If you agree to have cookies stored on your computer, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This site uses cookies.

Refusing cookies

Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. In Firefox, you can adjust your cookies settings by clicking "Tools", "Options" and "Privacy". Blocking cookies will have a negative impact upon the usability of some websites.

Google cookies

Acre Mortgages Limited uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.

Log Files and Statistics

We may use IP addresses, URL's of requested resources, timestamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use.

In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc ('Google'). Google Analytics use cookies to help analyse how visitors use our site. The information generated by the cookie about the use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on web site activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies be selecting the appropriate settings on your web browser, however, please note that if you do this you may not be able to make full use of our website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Legal Information and Your Agreement

Access by you to our website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

This website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.

This website is for information purposes only and it's content is subject to change without notice.

Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, please contact us.

Disclaimer

Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made(express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make not warranty that this website is free from errors, defects or viruses.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Copyright Notice

The entire contents of this website (except where applicable the crown copyright location maps) is our property and is subject to copyright with all rights reserved.

You may download or print individual sections of the website for personal use and information only provided that these properly indicate our copyright and other proprietary notices.

You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without Our prior written consent.

E-Mail

There is no guarantee that any e-mail you send will be received by us or that the confidentiality of that e-mail will be maintained during internet transmission.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

International Transfers of Personal Information

As the internet can be assessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.

Google Reviews

See What Our Customers Say

We take pride in our customer service and are committed to providing you with the best possible experience. Here's what some of our customers have to say about us.

owen humphreys

owen humphreys

5 Days old

This is the 2nd time Acre Mortgages has helped me out. Gregg explains everything very clearly, takes the time to understand requirements, and always finds the best deal. Highly recommend!

Sofiat Kolawole

Sofiat Kolawole

1 Month old

Gregg is the exact kind of adviser you want on your team when going through something as stressful and confusing as purchasing a home. His advice before offer was incredibly thoughtful and well-informed and helped me make the absolute best decision when choosing a property. He was so helpful post-offer all the way to completion - the team at Acre make sure you get all the necessary parts of the process done quickly and easily, from securing the mortgage offer to sorting insurance. I felt well-advised and confident throughout the process thanks to Gregg's outstanding client service and advice - thank you so much! Would highly recommend!

Mike Gippert

Mike Gippert

2 Months old

Gregg was amazing at supporting us with our first remortgage. He helped us secure a great interest rate during a turbulent market and answered any questions we had along the way. Highly recommend and we will be reaching out again when it’s time to remortgage in the future.

Tara Dennehy

Tara Dennehy

4 Months old

I have been so grateful for Gregg’s help whilst buying my first property. He has been very patient at leading me through the whole process and has always ensured the mortgage I got was what was best for me. Thank you!

Jake Dale

Jake Dale

6 Months old

I couldn't be happier with the service we received from Gregg at Acre Mortgages. From start to finish, he made the entire mortgage process smooth and easy to understand. His knowledge, communication and genuine care made a huge difference. Gregg took the time to explain every detail clearly and answered all our questions promptly. He even took time out personally to call us and go through the next steps when we had our offer accepted. He was always a step ahead of us! I cannot recommend Gregg highly enough!

Joseph Yaxley

Joseph Yaxley

7 Months old

I worked with Gregg many years ago, and we have stayed in touch. While I have always researched mortgage rates myself, I thought that enlisting professional help couldn't be a bad thing, so spoke to Gregg. I've carried out two renewals of mortgage rates with his help now, and both times found the process to be painless and Gregg's help and advice to be invaluable.

Lorraine Hambleton

Lorraine Hambleton

7 Months old

A huge thank you to Gregg and the team for a superb service in helping me to re-mortage when my fixed term recently came to an end. Made a £400 saving each month thanks to Gregg's expert eye on the market, and also ability to explain everything really clearly to me. Lots of handholding every step of the way, and anything I asked was never a stupid question. Thank you Gregg and team.... highly recommend!!

Ibs Bekir

Ibs Bekir

7 Months old

Acre mortgages have been fantastic! The service I’ve received from Gregg has been phenomenal. Very professional and at each stage the service was extremely helpful. My remortgage was smooth and seamless. Can’t thank the guys enough .

Brian M

Brian M

7 Months old

We had a fantastic experience working with Gregg when we first started thinking about buying a home. We didn’t know much at the beginning, but Gregg was incredibly patient and explained everything clearly about the mortgage process and the property market. His recommendations for a solicitor and surveyor were also excellent. Even after he went on to start his own company, he connected us with another advisor who was just as great, making the whole buying process smooth and stress-free. We’re very grateful and highly recommend Gregg!

Yesim Cella

Yesim Cella

7 Months old

Gregg was an absolute superstar - he made the whole mortgage process super easy, he found us the right deal and supported throughout our new house purchase - thank you Acre mortgages

Chris Waldron

Chris Waldron

8 Months old

Highly recommend as Gregg and team are super efficient, communicative and really understand the mortgage market, helping us towards purchasing our sons first property with a reputable lender at a great rate. Thank you Gregg / Acre Mortgages

Ademide Odunbaku

Ademide Odunbaku

8 Months old

Gregg from AcreMortgages has been great. If you need someone to take the stress out of a home purchase while working tirelessly to keep you informed then Gregg is your man. I found the combination of tailored customer service, driven by our initial consultation, and sound financial advice based on our needs supportive while also empowering.

Michael Davis

Michael Davis

8 Months old

Gregg Maxxom responded immediately to my requirements, even during his vacation. I strongly recommend Gregg and his team.

Ivan Heard

Ivan Heard

8 Months old

The acre mortgages team went above and beyond in helping us secure the right mortgage. They offered practical, well informed guidance on the available options and the process. 100% we’ll be using them again

Mount Pleasant

Mount Pleasant

8 Months old

Gregg has been an absolute pleasure to work with. He’s incredibly helpful and informative, always taking the time to explain everything clearly. His flexible and proactive approach means he’ll work hard to find a solution to any problem. What really stands out is that Gregg genuinely has your best interests at heart — he’s not just chasing a quick commission. It’s clear he truly cares about helping his clients make the right decisions. I’d highly recommend Gregg to anyone looking for a mortgage advisor they can trust.

Apples1974

Apples1974

9 Months old

Gregg is fantastic! He is extremely knowledgeable and has given me an extremely supportive service over the years, nothing is too much trouble. Gregg makes you feel comfortable by addressing all your questions without judgement (even the silly ones!). I have used Gregg for a number of years now for my mortgages and life insurance. Would highly recommend Gregg and Acre Mortgages.

B Campos

B Campos

9 Months old

Not only would I give Acre Mortgages 5 stars, but I would genuinely recommend them to anyone looking for diligent, competent, honest, and helpful brokers. Working with Gregg Maxam throughout the process made this incredibly difficult process easy and swift. We’re incredibly happy to have worked with Acre Mortgages and would whole heartedly recommend them to anyone looking to buy!

Zoe Reed

Zoe Reed

10 Months old

Gregg was amazing and very supportive. Gregg managed to make feel at ease and relaxed in our appointment. I felt comfortable asking lots of questions and he was very professional. I highly recommend Gregg to anyone. I have recently shared his details with my nephew who has also had an appointment. Thank you so much

Lewis Sage

Lewis Sage

10 Months old

Gregg at Acre Mortgages is incredibly friendly, reliable, and knowledgeable. From the moment we spoke, he offered clear, honest advice and went above and beyond to help. It’s rare to find someone in the mortgage industry who genuinely cares and takes the time to understand your needs. I wouldn’t hesitate to recommend Gregg at Acre Mortgages to anyone looking for expert mortgage advice and exceptional service.

Samuel Brooker

Samuel Brooker

10 Months old

Working with Gregg at Acre Mortgages has been a fantastic experience. His professionalism, deep knowledge of the mortgage market, and approachable nature make him stand out from the rest. Gregg takes the time to explain everything in simple terms, ensuring you feel confident and informed every step of the way. If you want a mortgage broker who is friendly, trustworthy, and delivers outstanding advice, Gregg at Acre Mortgages is the one to call.

Tracey Evans

Tracey Evans

10 Months old

I cannot recommend Gregg enough, he is so helpful & makes you understand everything & he keeps you updated as to what is going on & if he says he’s going to call/email he does, unlike previous people I have used, I wouldn’t go to anybody else now, highly recommend.

Matthew Woodhatch

Matthew Woodhatch

1 Year old

From the very beginning Gregg has been professional and personal, giving us guidance and support as first time buyers we were looking for. He was always going above and beyond to help us and we will be recommending him to anyone. Trustworthy and honest which means a lot these days.

karl reed

karl reed

1 Year old

Amazing service from Gregg at Acre Mortgages, Gregg spent a lot of time and effort explaining all the different options and scenarios to us. Communication was great, whether that be in person on the home visits or over teams Can not recommend Acre enough, a fantastic experience

Marinalva Sousa

Marinalva Sousa

1 Year old

Acre Mortgage helped us through the process of buying our dream home. Gregg’s approach was outstanding and we recommend him and his company services to anyone who plans to buy a house and needs professional help to do so. Thank you, Gregg god bless you!

Nathan Harrison

Nathan Harrison

1 Year old

Gregg and the team made my new mortgage application and subsequent mortgage switch an absolute breeze. No pressure was applied to commit to anything at any point and a friendly approach left me feeling at ease and I felt throughout that Gregg was striving to get me the best deal and had a wealth of knowledge. Would highly recommend, Thanks Gregg!

Fiona Findlay

Fiona Findlay

1 Year old

Excellent, personalised service, great attention to detail. Highly recommended. Fiona Findlay

Claire McKenna

Claire McKenna

1 Year old

I cannot recommend Gregg highly enough as a mortgage advisor! From the moment we connected, he made the entire process feel effortless with his upbeat attitude, deep expertise, and genuinely helpful advice. Gregg doesn't just provide information—he ensures you fully understand every step, empowering you to make the best financial decisions with confidence. His guidance is not only thorough but also incredibly insightful, making what can often be a stressful process feel smooth and even enjoyable. If you're looking for someone who is knowledgeable, proactive, and truly invested in helping you succeed, Gregg is the advisor you need. A five-star experience all the way!

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5.0 rating from 27 reviews

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